ReMeFront desk, handledIntake in seconds
Scan the envelope, the member is matched, the notification goes out and the item lands in the pickup queue before the carrier is back on the street.
Front desk, handledReMe
Handled.
The AI agent that runs the front desk for coworking spaces and mail centers: onboarding, mail, compliance and service. Not a dashboard your team operates. A colleague your team hands things to. Lobi Space runs on it every day.
10+ yrs
Of running a Chicago mail room, virtual office and coworking floor. Every workflow exists because a member asked for it at our counter first.
White label ready
Your brand, your colors, your domain. Members never see our name.
ReMe vs traditional SaaS
Built by people who run the desk
Traditional workspace software ships a dashboard and hands you the work. Every feature is a place to click. Every task still ends on the person standing at the counter, because the people who built it have never stood there.
ReMe is built inside a working coworking space. Every duty exists because it cost us an hour first.
Traditional SaaS
- Mail logging: you photograph and tag every piece by hand
- USPS 1583: a PDF you chase, print, and file yourself
- Front desk: a shared inbox and a clipboard at the counter
- Member questions: staff answer the same five all day
- Setup: a six week onboarding and a configuration call
- Built by: a software team that has never run a front desk
ReMe
- Mail logging: scan once, ReMe reads, names, and notifies
- USPS 1583: collected, verified, and stored on signup
- Front desk: one tablet that greets, checks in, and routes
- Member questions: answered before they reach your staff
- Setup: live on your space in a week, duties preset
- Built by: operators running Lobi Space in Chicago every day
For your front desk team
ReMe is your front desk co-pilot for your team so they can focus on the relationship not boring tasks.
Mail intake, 1583 reminders, repeat questions and pickup requests land in one place. Your team sees the next thing that needs attention, while the AI handles the paperwork behind the counter. The result: the front desk stays present with the people walking through the door.
Operator problems
What breaks in a mail room, and what fixes it
Coworking management software usually ignores mail. Mail software usually ignores members. ReMe was built on the side of the counter where both problems land at once.
Mail lives on a paper log
Every letter and parcel is photographed, matched to a suite and timestamped at intake. Nothing is remembered, everything is recorded.
Members call to ask if it arrived
The notification agent texts them first, in plain language, and takes the reply as a task: scan, forward, hold or shred.
1583s sit in a filing cabinet
Digital forms, two-ID capture, notary record and expiry alerts. Pull a compliance packet for any member without opening a binder.
The desk is buried in small tasks
Scans, forwards, pickups and compliance checks all land in one queue, sorted for the shift that is on the floor right now.
Service depends on who is working
The training agent answers staff questions in the flow of the work, so a new hire runs the same standard as your best person.
No view across locations
Network rollups show volume, open tasks and compliance gaps per site, so you manage the operation instead of the inbox.
A day on the floor
Software people work, not software people fight
Three moments happen every day in a mailbox operation: mail hits the counter, a new member needs verifying, and somebody wants an answer right now. ReMe carries all three.
ReMeFront desk, handled
ReMe1583 without the folderCompliance that files itself
ID capture, notarization, form generation and renewal reminders live with the member record, so an audit is a search instead of a scavenger hunt.
ReMeAI answers firstMembers never wait on hold
Text, chat and voice agents answer routine questions instantly and hand anything unusual to your staff with the full history attached.
Product architecture
Four duties, not four features
The modules are named as things a person does on a shift. A mail management module sounds like software you configure. Sort sounds like a job being done for you. Each duty carries one color, and that color follows it everywhere.
ReMe Welcome
Duty · Onboarding & arrival · MintEverything from first inquiry to a member who knows where the coffee is.
- Answers inbound leads instantly, at any hour
- Books and confirms tours, then follows up
- Runs plan selection, agreement and payment setup
- Walks new members through ID and PS Form 1583
ReMe Sort
Duty · Mail & parcels · AquaThe physical work of a mail center, logged and routed the moment it lands.
- Captures and reads every envelope and label
- Matches to the right member and mailbox
- Notifies with scan, forward, shred or pickup ready
- Chases unclaimed mail before it becomes a problem
ReMe Vault
Duty · Compliance & records · LilacThe one duty where permanent memory beats a human shift outright. Mail centers are CMRAs under USPS rules, so this is not optional paperwork.
- PS Form 1583 per addressee, 1583-A for the operator
- Primary and secondary ID captured, checked for expiry
- Witness or notary step tracked to completion
- PMB closure dates and the retention clock
ReMe Desk
Duty · Service & escalation · PeachThe conversational surface. Where members ask and ReMe answers, in whatever channel they turned up in.
- Answers members over chat, email, SMS and phone
- Handles bookings, billing questions, guest passes
- Knows the building: wifi, parking, hours, printers
- Escalates to a human with the full thread attached
Member notifications
ReMe Sort texts your members the moment mail lands
No app to learn, no portal login required. The agent says exactly what arrived, takes the reply in plain English, and turns it into a task on the front desk queue: scan, forward, hold or shred.
Check mail on the go
See what arrived the moment it hits your box.
Scan, forward or shred
One tap tells our team what to do with each piece.
Connect with support
Message a real person at the front desk in Pilsen.
9:41
Lobi MailboxText message
AI with human oversight
Agents that work the queue with your staff
Not a chatbot bolted on the side. Each agent has a job inside your operation, and every action can require staff approval before it goes out the door.
Notification agent
Texts members the moment mail lands, explains what arrived and takes the reply: scan, forward, hold or shred.
Compliance agent
Watches expiring IDs, missing signatures and incomplete 1583s, then drafts the exact request that fixes each one.
AI reception
Greets walk-ins, answers the common questions and routes anything unusual to a human at the desk.
Voice AI
Answers the phone in your brand voice, books tours, takes pickup requests and logs the call to the member record.
Onboarding and offboarding
Walks a new member through ID, 1583 and address setup, and runs a clean termination checklist when they leave.
Staff training agent
New front desk hires get the answer at the moment they need it, so the standard does not depend on who is on shift.
CMRA compliance software
One queue, and a clean compliance file behind it
Compliance and security
Built around CMRA requirements and USPS Form 1583, not retrofitted onto a booking tool.
- Two forms of ID captured and stored per recipient
- Notary record and audit trail on every 1583
- Expiry and quarterly review reminders
- Authorized recipients tracked per account
- Postal-inspector-ready export in a couple of clicks
- Your data, exportable at any time
Member roster
Compliance status you can see at a glance
Suite, member, status and 1583 state on one line. Filter by pending, docs received, verified or filed, and hand a clean packet to a postal inspector without opening a binder.
Why it matters
Happier members. Calmer staff.
For your members
- A text the minute mail arrives, not a portal they forget to check
- Scans back the same business day
- One place to see mail, invoices and requests
- A real person on the other end when it matters
For your team
- No more chasing IDs, signatures and expired forms by hand
- A queue that says what to do next, shift after shift
- New hires trained in the flow of the work
- Clean handoff between shifts and locations
White label
Your brand on every screen
Members never see our name. Run ReMe as your own platform across one location or a whole network.
Schedule a demo- Your logo, colors and domain on the member portal
- Texts and emails sent from your brand, not ours
- Your plans, pricing and policies configured per location
- Multi-location and franchise network rollups
- Exportable compliance packets and reporting
- Onboarding and staff training handled with you
Rollout
From paper to live in weeks
1. Connect your location
We configure your mail room, plans, pricing and staff accounts in a working environment within days.
2. Import your members
Existing members, suite numbers and plan assignments come across from your current tool or spreadsheet.
3. Digitize your 1583s
Paper files are uploaded and indexed; the compliance agent flags every gap so you start clean.
4. Go live
Staff work the queue, members text the AI agent, and your front desk stops chasing paper.
For operators
Try ReMe on your space
Run ReMe at your own location. One mail room or twenty, your brand on every screen, the same competent desk on every shift. We set up a working environment with your plans, your members and your compliance files, then you watch it take the first move.
FAQ
ReMe questions
Still unsure? Send us a message and we will walk you through the right plan.
Contact usSee ReMe on your own front desk
Schedule a 20-minute demo. Bring your member count and your messiest compliance file, and we will show you exactly how it lands in the system.